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Delivery

WE ONLY DELIVER TO THE UK VIA THIS WEBSITE

All methods are signed and tracked, and you will receive email notifications to the contact details you provide.

Mainland UK Shipping with ParcleForcel is from £3 (orders may take up to 4 working days to deliver) Orders placed before 2 pm on a Friday should arrive the following Monday (excluding Bank Holidays). Orders placed after 2pm on a Friday should arrive the following Tuesday.

FREE Shipping on all orders over £99


Please note: orders placed during busy seasonal periods may be subject to a longer lead time. Please email info@beringice.com if you have any questions or queries.


•Please note that all payments are taken in GBP (£) and all orders are governed by UK Law.


•Payment methods include PayPal, Credit/Debit - Visa, Master Card 
and American Express, Shopify Pay, Amazon Pay and other services.

•Unfortunately, no other payment methods or delivery destinations can be offered at this time. Visit beringice.com for other countries.

 

INTERNATIONAL Deliveries
Unfortunately, we do not deliver to addresses outside Mainland UK, Northern Ireland 
and Europe, although we may be able to arrange overseas deliveries for individual orders. If you require this service please email us a info@beringice.com You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK, unless otherwise agreed following contact and confirmation from info@beringice.com.


RETURNS POLICY
Please find below details of our returns policy.
Consumer Contracts Regulations
Under the Consumer Contracts Regulations, your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your products. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the products back.
Notification of the cancellation must be received in writing within 14 working days; starting from the day after the products are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge. BeringIce is not liable to cover 
costs of returning the products.

 

Returns Policy
Where products are simply unwanted and notification is received after the 14 day cooling off period, we will be delighted to offer an exchange to the value of the products within 28 days of you receiving the products. BeringIce is not responsible for covering costs of returning the products.
continued


In this instance, please notify us of your intent to return products in writing via email to info@beringice.com. Items must be unused and in a perfect resalable condition, accompanied by your name and a valid order number. Once the 28 day period has passed we have the right to refuse exchanges of any unwanted items. Should you experience any issues with your order, please contact us or via email to

info@beringice.com. Please note this only applies to customers located within the UK and Europe.


Faulty/Damaged Goods
If for any reason the products you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund within 21 days. Please contact us via email to 
info@beringice.com, including your name and order number. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available. Should a replacement not be required please notify us and we will refund the cost of the damaged products and where applicable postage costs incurred. Please note that it will be necessary to provide photographic evidence of the damaged products or in more severe cases, we may choose to have the damaged products returned to us to assist in our Quality Investigation. Where products are believed to be faulty, please notify us of your intent to return the products in writing or via email to info@beringice.com. All products believed to be faulty will be required to be returned for Quality Investigation purposes.


Returns Procedure
The cost of returning all unwanted items are your responsibility, all returns should be securely packaged. Address will be sent once return has been agreed via email.

RESTRICTIONS

Please allow an additional working day for delivery to these postcodes: AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45,AB46,AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BF, BT (all), DD10, DD8, DD9,EI(ZZ75) ALL, FK8, FK17, FK18, FK19, FK20, FK21, G83,GY(all) HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4,IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99, IV1, IV10, IV11, IV12, IV13,IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24,IV25, IV26, IV27, IV28, IV29, IV3, IV30, IV31, IV32, IV33, IV34, IV35,IV36, IV4, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV5,IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV7, IV8, IV9, IV(ALL),JE(all), KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15-99, PA20 TO PA99, , PH17 TO PH32, , PH33 TO PH48, PH49 TO PH99, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3